Shipments and returns
1-4 DAYS WITHIN THE UK, 4-14 DAYS EUROPE.
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
- We shall use reasonable endeavours to dispatch Goods to you by the estimated delivery date, but time shall not be of the essence for delivery and we shall not accept liability for failure to deliver within the stated time or on a stated day where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies
- If a delay is likely, we shall contact you and advise of the delay. You will not be entitled to damages or compensation if delivery of Goods does not occur on the estimated delivery date.
- You must check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions. We reserve the right to charge you for any extra costs arising from changes you make to the Delivery Address after you submit an order or for re-delivery and /or re-direction costs.
- Please note that we are unable to delivery to PO Box addresses.
- You are required to be able to accept the Goods within Normal Working Hours. If you are unavailable, a note will be left at your address and it will be your responsibility to contact the courier company to organize a new delivery. After a second unsuccessful delivery attempt, the order will be return to us and we reserve the right to charge you for re-sending your parcel.
- You will receive conformation of your order via e-mail. With relevant tracking details if requested.
- If we are unable to deliver the Goods within 30 days of the estimated delivery date, you will, be entitled to cancel the Order and require any monies paid to us in respect of that Order to be refunded. In order to cancel, you must send written notice of cancellation to us after the estimated delivery date but before actual delivery of the Goods or notification from us that the Goods are ready for delivery.
- We currently ship to the UK. For other areas, please e-mail firstname.lastname@example.org.
- Delivery to some European countries or outside USA may result in import duties payable on receipt of the goods. You will be liable for these duties. You should contact the local customs office in the relevant jurisdiction for further information on customs policies or duties. If any licence or consent of any government or other authority is required for the acquisition, carriage or use of the Products by you, you shall obtain such license or consent at your own expense and if necessary produce evidence to us on demand.